Terms & Conditions


Terms of use


These terms set out the agreement for online trading between Gritt & Borris ApS and the user of this website (''you). When you are shopping at our site, you are automatically accepting our sales conditions. This is why we advise you to thoroughly read through all of the below mentioned terms and conditions before you start to shop on grittandborris.com.

 

This website is owned and operated by Gritt & Borris ApS.




Placing an order and payment


By completing an online order, you are making an offer to purchase the product at the price set out our website.

Payment must be made at the time of submitting the online order.
Payment can be made by Visa, MasterCard, American Express or PayPal only. You warrant that you are an authorised user of the credit card or PayPal account used to complete payment.

All online orders placed through this website are subject to confirmation and acceptance by Gritt & Borris. We will email you with confirmation of the receipt of your online order. Gritt & Borris may reject your online order for any reason and refund any payment made by you, at any time prior to dispatch.

The online order must be paid in full immediately upon entry into the Agreement. All transactions are settled in Danish Kroner (DKK) incl. 25% Danish VAT. When you place an order with your credit card, the amount will be verified and reserved on your bank account. Once the order has been shipped, the amount will be withdrawn from your account.

 

If you are ordering from outside Denmark, and your bank account or credit card is held in a different currency, you can still order by credit card - your currency will automatically be converted to DKK when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details. For this reason we are not able to take responsibility for the final amount charged to your credit card or PayPal account.

Gritt & Borris' prices may vary in the event of price changes or mistakes on this website without prior notice to you. If Gritt & Borris requests payment for increased prices, You may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven (7) days of the announcement of the increase.




Gift cards


Gift cards are automatically emailed to the customer once purchased - issuing an unique code to the email address input at checkout. If a customer partially uses their gift certificate in one transaction, the remaining balance will be automatically updated and available via the same code.
Gift cards may only be redeemed at Gritt & Borris' website. Gift cards are not valid to be redeemed at any Gritt & Borris stockist.

 

Gift cards are only valid for one (1) year form the date of purchase. Gift cards are not redeemable for cash.
Gift cards will be capable of use for multiple transactions.
Gift cards will be incapable to be reloaded or topped op.

Unfortunately, Gritt & Borris does not take responsibility for any lost or stole gift cards. Gift cards cannot be redeemed for cash. If an order is made using a gift card and is then cancelled or returned, the portion of the purchase attributable to the gift card will be refunded as gift card only. Gift card purchases may be subject to security checks from time to time, resulting in a longer processing time.




Promotional codes


From time to time Gritt & Borris has special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided during the checkout process and hit the "apply" button. The value of the promotion will be applied to your order automatically. Please note only one promotional code may be used per transaction. Unless otherwise specified each promotional code may only be used once per customer.




Handmade fabrics


Due to the nature of the handwoven materials, there will always be irregularities in the colors and the weaving of the fabrics. This is a part of the charm of a handmade product, and is what makes handmade products beautiful. As such, irregularities in the handmade fabrics will not be seen as errors, and is not subject to the 24-month warranty.

Follow our wash care instructions in order to take best care of your garments. Gritt & Borris is not responsible for incorrect washing of the garments purchased on Gritt & Borris' website or garments purchased from Gritt & Borris' stockist.

 




Colors


The colors you see on Gritt & Borris website', depends on the settings of your computer screen. We cannot guarantee that your monitor displays the exact color of the products. However, we make efforts to replicate the product colors as closely as possible.




Return Policy


All sales are subject to our Return Policy.




Website security


This website is protected by SSL (Secure Socket Layer) encryption. SSL is a security device that ensures that any data, which you enter into a secure area of the site, is encrypted during transmission over the Internet. SSL utilises data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser.

 

Gritt & Borris are PSD2 (Revised Payment Service Directive) compliant as we use Shopify's integrated 3D Secure checkout. 3D Secure is an additional security layer for online credit and debit card transactions. It adds an authentication step for online payments by redirecting the user to the card issuer’s domain, then back to the online store's domain to complete payment.


Gritt & Borris does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. While every endeavour is made to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.




Limitation of liability


Gritt & Borris has provided the information on this website as accurately as possible. We take all precautions possible to keep the details of your orders and payment secure, but in the absence of neglience on our part we cannot be held liable for any loss you may suffer if a third party acquires unauthorised acces to any date you provide when accessing or ordering from our site.

 

To the extent permitted by law, all guarantees, warranties or representations which are not expressly stated in this Agreement are excluded. If Gritt & Borris is liable for breach of an imposed guarantee or implied warranty or representation, Gritt & Borris’ liability is, at its option limited to the replacement of the Products or the supply of equivalent products, the repair of the Products or the payment of having the Products replaced or repaired.




Intellectual property


Gritt & Borris owns the intellectual property in its garment designs, fabric designs and images. Gritt & Borris forbids the use of its designs and images for any purpose without prior written consent from Gritt & Borris.




Warranty


All products are covered by Danish law, and thereby have a 24-month warranty, which includes manufacturing or material defects which may occur under normal use of the product. The warranty does not cover damage, malfunction or wear that is caused by poor maintenance, improper use or wear and tear or incorrect wash care of the products.

 

In order to return your products due to errors or defects, please contact us via e-mail on the following address info@grittandborris.com.